"That company? They were awful. It was the worst experience. I'll never use their services again." Suppose this thing was said about a company which you have patronized for years, and has a perfect service record with you, truly a pleasure to work with. As humans, we tend to pass judgment so quickly based on a small set of experiences. What one person experiences, others may not.
We all have to make decisions based on inadequate information. That's part of life. We need to realize that others with a different set of inadequate information might make a different decision. We should avoid passing judgment on the others. Their experiences might differ from ours, and lead them to make a different choice. Still, that doesn't mean we can't defend our own decision. In the situation above, I might express my good experiences with the company, and maybe get them to see that not everyone has had a bad experience.
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